Return & Refund Policy

Effective Date: April 2026

Company: Halo Founder LLC

At ByRoot, we stand behind our products with a 100-Day Money-Back Guarantee. If you're not satisfied with your purchase, we're here to help.

100-Day Money-Back Guarantee

You have 100 days from the date you receive your order to request a refund.

To be eligible for a return, the following conditions must be met:

• Your return request must be submitted within 100 days of receiving your order

• Any unused products must be returned in their original packaging

• You must provide your order number or proof of purchase

To initiate a return, contact us at operations@halofounder.us. Once your request is approved, we will provide you with a return shipping address and detailed instructions. Items returned without prior authorization will not be accepted.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at operations@halofounder.us. We will assess the issue and provide a replacement or refund as appropriate.

Non-Refundable Items

The following are not eligible for return or refund:

• Gift cards

• Orders where the 100-day guarantee period has expired

• Products returned without prior authorization

If you have any questions about eligibility, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges. If you need a replacement, please contact us and we will provide instructions based on your situation.

Refunds

Once your return is received and inspected, we will notify you of the approval status via email. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at operations@halofounder.us.

Contact Us

For any questions regarding returns or refunds:

Email: operations@halofounder.us